Solutions IE Pty Ltd
Solutions IE Pty Ltd is a serviced based business with a central call/administration centre and a distributed workforce. ST Software's Job Track application has provided us with the necessary tools to effectively manage client work requests from the initial inquiry through to completion.
Customer service can instantly retrieve up-to-date information for a client using any relevant information. A full history of previous communication with the client along with details such as Quotes, Jobs, Invoices, are all available at a glance. Further details of a particular item can be retrieved with a single click of the mouse.
The web base access allows immediate real-time data to be viewed by our team of specialists at anytime wherever there is access to the Internet. ST Software's Job Track application allows them to check their work from home each afternoon. This is ideal as our specialists are based throughout Australia.
ST Server's alert mechanisms inform the appropriate user when work is required at each stage. The escalation facility ensures that management is aware of any potential issues. This improves on overall performance including cashflow.
ST Software knows our business and has worked with us to tailor a system that is specific to our requirements.
Joe Sultana
General Manager
Fusion Marketing Design Print Media
I am writing this letter to congratulate you on a first class product that has streamlined our business in our sales and production procedures and enabled Fusion to run more efficiently. Being a Marketing and Graphic Design Agency we were constantly looking for ways to improve our sales tracking and production flow.
We looked at many different systems including CRM’s from many different companies, all of which proved to fall short of our requirements. ST Software’s job track is a phenomenal tool that any business can benefit from.
The flexibility ST Software offers fits Fusions needs like a glove.
Thanks again for the great product.
Regards
Paul McClenahan
Director
Vista Ventures
Vista Ventures Develops Quality life Style homes in Country NSW. It designs builds and Project Managers these projects with the assistance of the Supertracker Software from ST Software.
The Internet capability of Supertracker is of particular importance to us, as it enables our staff to access up to date information on line from our sites in the Country to our head office in Sydney.
Vista Ventures uses the Quotation module in Super Tracker to identify major packages of Work. This concept differs from the original intention where by users would normally use this facility to quote to a customer to carry out requested work.
We use the Job Module to initiate the work and to monitor actuals. Invoices are generated from the job after its completion. Actual hours are recorded by individual to assist with payroll and monitoring of performance.
We find the Software easy to use and its flexibility provides a comprehensive solution to our business needs.
Gil McGrath
Director
