Solutions IE Pty Ltd
Solutions IE Pty Ltd is a serviced based business with a central call/administration centre and a distributed workforce. ST Software's Job Track application has provided us with the necessary tools to effectively manage client work requests from the initial inquiry through to completion.
Customer service can instantly retrieve up-to-date information for a client using any relevant information. A full history of previous communication with the client along with details such as Quotes, Jobs, Invoices, are all available at a glance. Further details of a particular item can be retrieved with a single click of the mouse.
The web base access allows immediate real-time data to be viewed by our team of specialists at anytime wherever there is access to the Internet. ST Software's Job Track application allows them to check their work from home each afternoon. This is ideal as our specialists are based throughout Australia.
ST Server's alert mechanisms inform the appropriate user when work is required at each stage. The escalation facility ensures that management is aware of any potential issues. This improves on overall performance including cash flow.
ST Software knows our business and has worked with us to tailor a system that is specific to our requirements.