Cloud CRM delivers online Customer Self-Service, Dynamic Reporting and Reaps Time-Saving and Cost Rewards.
Customers today expect personalised and convenient service – such as customer self-service to initiate services and ordering, manage and analyse their accounts and pay bills. First generation customer self-service deployments improved customer service and have also "whetted" customer appetites for better access from multiple channels and devices. This coupled with increased competition, challenges organisations to be increasingly innovative to keep customers happy while keeping costs down.
stSoftware has been providing Cloud CRM (Customer Relationship Management) Systems and expert software web services to Australian and overseas businesses and organisations for over 11 years. We provide strategically planned and implemented deployments of customised multi-channel and multi-device web customer service CRM systems, that enhance operational efficiency, communications and deliver better service to your customers while keeping service costs to the minimum.
High level customer self-service solutions are the key to ensuring ongoing customer satisfaction.It is essential for those services to be fully integrated with a back-end database system so services can respond quickly, and be seamlessly managed across teams and locations.
Service organisations and utilities need systems that efficiently record faults and have robust response mechanisms to support timely, prioritised and safe handling of faults. stSoftware systems also manage the scheduling of regular or once off maintenance.
Customisation, Automation & Integration provide a flexible & future proof full web presence system. For over 10 years stSoftware's Customisation, Automation & Integration Services have enabled 1000's of users and their customers world wide to benefit from online innovation. Some of the advanced online capabilities we can offer are;