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FAQ Policies

Policies

How do foreign laws affect stSoftware privacy and security policies?

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Does stSoftware perform Data Protection Impact Assessments?

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February 5, 2018

Does stSoftware perform Data Protection Impact Assessments?

Yes, stSoftware follows the APP (Australian Privacy Principles) guidelines.

When implementing new processes which are likely to result in a high risk, stSoftware shall before the processing, assess the impact of the envisaged processing operations of the protection of personal data in accordance with Australian Privacy Principles. This assessment is to ensure the safekeeping of the data subjects personal information. The assessment will contain

  • A description of the processing operation and the purpose of this processing.
  • Evaluation of the necessity of the processing operation.
  • Assessment of the risks to the rights and freedoms of data subjects
  • The measures envisaged to address the possible risks, safeguards and security measures implemented.

When necessary, stSoftware shall carry out reviews to assess if the processing is in accordance with the data protection impact assessment laid down by the APP when there is any chance of risk along with undertaking its Security checks.

Tags: APP

Will stSoftware publicly notify of a Personal Data Breach?

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February 5, 2018

Will stSoftware publicly notify of a Personal Data Breach?

Yes, in the case of a data breach the notifications will be as per the Australian Privacy Principles ( APP)

stSoftware takes pride in its security policies and ensures the highest security levels for our clients' data. In the unlikely case of a data breach, stSoftware will follow the Australian government guidance to notify the data breach.

 

The notification form will contain

  • The nature of the breach, including categories, the approximate number of data subjects concerned and the approximate number of personal records concerned.
  • Name and contact details of the data protection officer. 
  • A description of the likely consequences of the personal data breach
  • The measures are taken or proposed to address the data breach, including efforts to mitigate adverse effects.
Tags: privacy, APP

How does stSoftware handle personal information?

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February 5, 2018

How does stSoftware handle personal information?

stSoftware handling of personal information is in abidance with the Australian Privacy Act 1998

stSoftware collects personal information for billing, sales and support. stSoftware meets or exceeds principles covered in the Australian Privacy Principles Privacy Act 1988. 

 

Tags: APP

How does stSoftware handle the collection of Personal information ?

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February 5, 2018

How does stSoftware handle the collection of Personal information ?

Your privacy is essential to us at stSoftware, and we abide by all rules laid down by the (APP) 

Your privacy is vital to us at stSoftware, and we will abide by or exceed all guidelines laid out by the APP (Australian Privacy principle) 5.2 and Principle 5.1

Tags: APP

What is your Business Continuity Management Policy or process?

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January 17, 2021

What is your Business Continuity Management Policy or process?

stSoftware's Business Continuity Management Policy follows the BCM Lifecycle model

stSoftware follows the principles and processes of the GPG2013 Business Continuity Management Lifecycle (BCM Lifecycle) model as the basis for business continuity management. The model is shown below:

 

BCM Lifecycle


The model identifies the six stages of activity, and repeat, with the overall aim of improving corporate resilience.

Do you have a process to manage complaints?

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January 18, 2021

Do you have a process to manage complaints?

stSoftware has a Complaints Handling Policy

Complaints Handling

stSoftware's complaints management policy is intended to ensure that we handle complaints fairly, efficiently and effectively.

We are committed to seeking and receiving feedback and complaints about our services, systems, practices, procedures, products and complaint handling.

Any concerns raised in feedback or complaints will be dealt with within a reasonable time frame.

People making complaints will be:

  • provided with information about our complaint handling process
  • provided with multiples and accessible ways to make complaints
  • listened to, treated with respect by staff and actively involved in the complaint process where possible and appropriate, and
  • provided with reasons for our decision/s and any options for redress or review.

stSoftware expects staff at all levels to be committed to fair, effective and efficient complaint handling and promotes a culture that values complaints and their effective resolution.

Our staff are empowered to resolve complaints promptly and with as little formality as possible. Where possible, complaints will be resolved at first contact with stSoftware.

Making a complaint

Complaints can be made anonymously or with details, through the below channels;

Email support@stsoftware.com.au

Ph 1300 78 73 78

Int +1 917 267 7607

Complaint management process

stSoftware's complaint management system ensures a consistent approach to our complaints management process.

Complaint management system

stSoftware is committed to improving the effectiveness and efficiency of our complaint management system. To this end, we analyse learnings and engage in continuous improvement.

Alternative avenues for dealing with complaints

When possible we will inform people who make complaints to or about us about any internal or external review options available to them (including any relevant Ombudsman or oversight bodies).