With a small number of users any training method should be within budgetary restraints. When there are larger numbers of users the costs of different methods need to be considered. Often an approach where a combination of methods is used can bring the best outcomes in terms of costs, timeframes and skills upgrades.
We will design a package of training to suit your system, users and budget. Our general recommendations for the initial transition to your new online system are to use individual instruction for your System Administrator and Key Users who will lead teams of users and small group instruction for other users based on role and skill level. Training can be done efficiently online or in the familiar environs of your individual office stations or your meeting room provided you can supply adequate monitors connected to a training environment.
For large systems we recommend a 2nd phase of small group role based training, which is more advanced to enable full user take up of the systems capabilities and performance gains.
For ongoing learning for individual users we recommend using CBT and the online Base. The standard Knowledge Base may be updated to include your specific enhancements at your request under your Continuous Improvement Plan or standard hourly rates.
The outcomes the training strategy aims to achieve can be measured by assessment of user performance and feedback from users. Please consider the outcomes you want to achieve from training at the planning stage. Some outcomes have been suggested below;
Your new online system will have an online Knowledge Base to assist all users with queries about the base database functionality. The aim of the Knowledge Base is to create a detailed online resource for ongoing learning and user assistance that is cost effective and accessible to all users at all times and can be updated. It is highly recommended that you regularly include an update to your Knowledge Base when you have any custom development work completed on your system.