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Do you have a process to manage complaints?

Do you have a process to manage complaints?

stSoftware has a Complaints Handling Policy

Complaints Handling

stSoftware's complaints management policy is intended to ensure that we handle complaints fairly, efficiently and effectively.

We are committed to seeking and receiving feedback and complaints about our services, systems, practices, procedures, products and complaint handling.

Any concerns raised in feedback or complaints will be dealt with within a reasonable time frame.

People making complaints will be:

  • provided with information about our complaint handling process
  • provided with multiples and accessible ways to make complaints
  • listened to, treated with respect by staff and actively involved in the complaint process where possible and appropriate, and
  • provided with reasons for our decision/s and any options for redress or review.

stSoftware expects staff at all levels to be committed to fair, effective and efficient complaint handling and promotes a culture that values complaints and their effective resolution.

Our staff are empowered to resolve complaints promptly and with as little formality as possible. Where possible, complaints will be resolved at first contact with stSoftware.

Making a complaint

Complaints can be made anonymously or with details, through the below channels;

Email support@stsoftware.com.au

Ph 1300 78 73 78

Int +1 917 267 7607

Complaint management process

stSoftware's complaint management system ensures a consistent approach to our complaints management process.

Complaint management system

stSoftware is committed to improving the effectiveness and efficiency of our complaint management system. To this end, we analyse learnings and engage in continuous improvement.

Alternative avenues for dealing with complaints

When possible we will inform people who make complaints to or about us about any internal or external review options available to them (including any relevant Ombudsman or oversight bodies).

 

 

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stSoftware is a technology company specializing in cloud solutions.

We provide high-performance websites, online business systems, and professional IT services to deliver exceptional solutions; from highly complex multi-national systems to rapid startup hosted solutions.

Latest News
  • Do you have a process to manage complaints?
    by: Tina Odling - 18 Jan 2021
  • What is your Business Continuity Management Policy or process?
    by: Tina Odling - 17 Jan 2021
  • Updates for Tablet Devices
    by: Harry Shaw - 30 Oct 2018
Contact Us

Street Address: Suite 223/117 Old Pittwater Road
Brookvale, New South Wales 2100 Australia
Phone: 1300 78 73 78
International: +1 917 267 7607
Email: sales@stsoftware.com.au

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